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Patient Experience Policy Forum Leadership
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Patient Experience Policy Forum Executive Board and Work Group Co-Chairs

Executive Board Co-Chairs

Rick Evans

SVP and Chief Experience Officer
New York Presbyterian

Shari Berman

Co-Chair Global PFAC
The Beryl Institute


Work Group Co-Chairs – By areas of focus (Those with an asterisk comprise Executive Board)

Advance Patient-Provider Partnerships

Susan Edgman-Levitan, PA

Executive Director
Mass General Hospital Stoeckle Center for Primary Care Innovation
Co-chair, Partners Healthcare System Patient Experience Leaders Committee

Chrissie Blackburn, MHA*

Principal Advisor, Patient and Family Engagement
University Hospitals & University Hospitals Cleveland Medical Center

Strengthen Support for Patient and Family Involvement

Rachel Biblow, MSW*

Sr. Director, Patient and Family Services & Co-Sponsor Experience
The Children’s Hospital of Philadelphia

Penny Blaisdell

Principal, Healthcare SOS
Commissioner, MA Commission on the Status of Women

Strengthen Support for Professional Involvement

Michael C. Bennick, MD, MA*

Medical Director of Patient Experience and Associate Chief of Medicine
Yale-New Haven Health System

Sheila Delaney Moroney, MPH
Senior Director and Patient Experience Officer
Hennepin County Medical Center

David Andrews

Co-Chair Global PFAC
The Beryl Institute

Reduce Disparities

Sara L. Toomey, MD, MPhil, MPH, MSc

Chief Experience Officer, Boston Children’s Hospital
Managing Director, Center of Excellence for Pediatric Measurement
Boston Children’s Hospital

Hala Durrah, MTA*

Patient Family Engagement Consultant & Advocate

Improve Patient-Centered Measurement and Reporting

Esther Burlingame, MHA

Senior Director
National Care Experience Analytics
Kaiser Permanente

Helen L. Ying*

Patient Partner
Kaiser Permenante, Northwest Westside Patient and Family Advisory Council

Elevate the Value Case

Dale Shaller, MPA*

Shaller Consulting Group

Kristen Terlizzi

National Accreta Foundation


Executive Board Ex-Officio

Jason Wolf, PhD, CPXP*

President, The Beryl Institute
Founding Editor, Patient Experience Journal

Lisa Winstel*

PXPF Advisory Council Chair
Chief Operating Officer, Caregiver Action Network


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