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On the Road with The Beryl Institute
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The On the Road series shares patient experience journeys from hospitals around the globe. Contact us to inquire about featuring your organization.

Latest On the Road


A Critical Focus on Consumer Engagement and Experience

NSW and WA, Australia

Our latest On the Road took us to NSW and WA, Australia engaging in two significant events. The first was an invitation to engage in a consumer led effort in Perth, Western Australia (WA) and participate in their patient experience week activities and the second, a chance to engaged with the leaders of the health system in New South Wales (NSW) and participate in a leading global forum on patient experience excellence. These two events provided me the chance to see a significant cross section of the Australian system and while there is much more of the work in Australia taking place to explore, it highlighted the great commitment in this nation to quality, safety and service focused efforts to ensure the best in experience overall.
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