Sharing patient experience journeys from hospitals around the globe.
The Beryl Institute's
On the Road series offers you a virtual guest pass to many leading healthcare institutions, uncovering the challenges and successes each face toward improving the patient experience. These On the Road visits are, of course, a two-way street: providing the participating facilities and systems a chance for objective and reflective feedback from The Beryl Institute community so they can continue on their path of continued improvement.
If you enjoy the On the Road series, check out our Patient Experience Case Studies where we share success stories from even more organizations working to improve the patient experience.
Please contact us if you are interested in having your organization featured in our On the Road series.
Latest On The Road
MacNeal Hospital
Berwyn, Illinois
Our May On the Road took us to Berwyn, Ill. to learn about the patient experience journey at MacNeal Hospital. Part of Unity Health Chicago, MacNeal has created a culture of service supported by leadership, making for a solid foundation in patient experience improvement. Their focus on engaging front line staff is a guiding principle showing employees how much even the small things matter.
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Investing in the Patient Experience by Investing in People
