Join | Print Page | Contact Us | Your Cart | Sign In | Register
About The Beryl Institute
Share |

 

The Beryl Institute is the global community of practice dedicated to improving the patient experience through collaboration and shared knowledge. We define patient experience as the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.



OUR CAUSE

Changing healthcare by advancing an unwavering commitment to the human experience.

 

We believe this is achieved by:

  •  Understanding experience is defined as the sum of all interactions shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
  •  Acknowledging experience (1) encompasses the critical elements of healthcare from quality, safety and service, to cost and population health issues that drive decisions, impact access and ensure equity and (2) reaches beyond the clinical encounter to all interactions one has with the healthcare system.
  •  Recognizing that human experience reinforces the fundamental principle of partnership and is therefore inclusive of the experiences of those receiving and delivering care as well as all who support them.
  •  Reinforcing that focused action on experience drives positive clinical outcomes, strong financial results, clear consumer loyalty, solid community reputation and broad  staff and patient/family engagement.


OUR COMMITMENT

As a community, we commit to:

  • Elevating the importance of experience across all care settings
  • Generating, collecting and sharing ideas and proven practices
  • Engaging a broad range of voices and views
  • Putting patients, families and care partners first
  • Recognizing the value of the entire healthcare team
  • Reinforcing experience encompasses quality, safety, service, cost, and outcomes

OUR VALUES

We operate from and believe experience improvement success is driven by these core values:

Accessibility

Commitment to open access, a spirit of generosity and the active invitation to engage and contribute that continuously expands reach and sustains growth

Agility

Ability to rapidly reconfigure and realign resources to lead in new directions and respond as needed within the industry

Innovation
Vigilance in continuously searching for new ways of thinking, doing and disseminating ideas

Inclusivity
Purposeful consideration of expansive ideas and the engagement of all voices to ensure the broadest perspective and awareness

Collaboration

Recognition that overall success is driven by a willingness to partner with others in the sharing of ideas, information and action that ensures better outcomes for all involved

> History of The Beryl Institute


OUR SISTER ORGANIZATION

Patient Experience Institute (PXI) is an independent, non-profit, 501(c)(3) organization committed to the improvement of patient experience through evidence-based research and professional development efforts including certification and continuing education. PXI’s focus is on providing a framework for supporting the development of the field of patient experience.


Stay Connected

Sign up for our informative series of monthly e-newsletters from The Beryl Institute.

The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org