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Certified Patient Experience Professional Preparation
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Committed to patient experience improvement, The Beryl Institute and Patient Experience Institute (PXI) are sister organizations working together in providing a framework for supporting the development of the field of patient experience. Offered through PXI, Certified Patient Experience Professional certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement.

The Beryl Institute is excited to offer the following resources to help you prepare for the CPXP examination.



Certified Patient Experience Professional (CPXP) Preparation Course

Registration Fee: $650 Members / $750 Guests
Includes CPXP Workbook.

Thinking about taking the CPXP examination, but unsure where to start your preparation? Join The Beryl Institute’s Patient Experience (PX) Body of Knowledge faculty for interactive prep workshops reviewing the four domains outlined in the Certified Patient Experience Professional Classification System on which the CPXP examination is based. The course will share content from the PX Body of Knowledge courses related to the domains and job tasks and provide an opportunity to test your understanding of key concepts. In addition, participants will receive The Beryl Institute's CPXP workbook offering recommendations and important considerations as you develop a personal study plan in preparation for the CPXP examination and current CPXPs will share their insights and preparation strategies in a panel discussion.

During the course, participants will:

  • Review content from the PX Body of Knowledge courses most related to the CPXP Classification System
  • Test your understanding of key concepts
  • Gain insights and strategies in preparing for the CPXP Examination
  • Interact with current CPXPs as they share recommendations & insights in achieving the CPXP Designation

Upcoming Offerings

Live Online
February 15 - March 8, 2018

This program consists of four live, online facilitator-led sessions. To receive course materials before the first session, participants must register at least one week before the scheduled date.
> Learn More and Register

  • Session 1: February 15, 12:00 - 2:00 PM ET
  • Session 2: February 22, 12:00 - 1:30 PM ET
  • Session 3: March 1, 12:00 - 1:30 PM ET
  • Session 4: March 8, 12:00 - 1:30 PM ET

Live Online
March 1 - March 22, 2018

This program consists of four live, online facilitator-led sessions. To receive course materials before the first session, participants must register at least one week before the scheduled date.
> Learn More and Register

  • Session 1: March 1, 6:00 - 8:00 PM ET
  • Session 2: March 8, 6:00 - 7:30 PM ET
  • Session 3: March 15, 6:00 - 7:30 PM ET
  • Session 4: March 22, 6:00 - 7:30 PM ET


Chicago, IL

Sunday, April 15, 2018

Hyatt Regency Chicago
This course is from 9:00 AM - 4:30 PM with a networking continental breakfast beginning at 8:30 AM.

> Register Now
This is a pre-conference option for Patient Experience Conference 2018, but you do not have to attend PX2018 to register for the CPXP prep course. Interested in learning more about PX2018? Click
here.


Live Online
August 2 - August 23, 2018

This program consists of four live, online facilitator-led sessions. To receive course materials before the first session, participants must register at least one week before the scheduled date.
> Learn More and Register

  • Session 1: August 2, 12:00 - 2:00 PM ET
  • Session 2: August 9, 12:00 - 1:30 PM ET
  • Session 3: August 16, 12:00 - 1:30 PM ET
  • Session 4: August 23, 12:00 - 1:30 PM ET

Live Online
August 16 - September 6, 2018

This program consists of four live, online facilitator-led sessions. To receive course materials before the first session, participants must register at least one week before the scheduled date.
> Learn More and Register

  • Session 1: August 16, 6:00 - 8:00 PM ET
  • Session 2: August 23, 6:00 - 7:30 PM ET
  • Session 3: August 30, 6:00 - 7:30 PM ET
  • Session 4: September 6, 6:00 - 7:30 PM ET

CPXP Prep Courses offered by The Beryl Institute are eligible for 6.5 Patient Experience Continuing Education Credits (PXEs) pending approval. Participants interested in receiving PXEs must attend the entire course and complete the course survey within 30 days of course completion. Partial credits will not be awarded. 



CPXP Workbook: A Preparation Guide for the Certified Patient Experience Professional Examination

$25 Members/$35 Guests

Developed by The Beryl Institute with input from current CPXPs, this workbook offers recommendations and important considerations as you develop a personal study plan in preparation for the CPXP examination offered through Patient Experience Institute. The workbook includes an overview of CPXP designation including eligibility requirements and classification system, comprehensive listing of all domains, tasks, knowledge and skills tested on the CPXP examination with action recommendations and suggested resources to increase your development in each area, a self-assessment to evaluate your current skills and knowledge for each task reflected in the CPXP Classification System and a template to develop a personal study plan based on self-assessment and knowledge and skill gaps identified. In addition, this workbook includes an appendix with a glossary of important terms, suggestions on forming study groups and links to additional resources.

> Download Now

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The Beryl Institute
1560 E. Southlake Blvd, Ste 231
Southlake, Texas 76092
1-866-488-2379
info@theberylinstitute.org