Expanding the dialogue on the patient experience.

One avenue for both the sharing of information and the connection of patient experience champions is The Beryl Institute Patient Experience Conference held every year.

Patient Experience Conference 2013 was held April 17-19 in Dallas, Texas.

> Order Session Recordings

> Program

> Opening Video

> Photos

> Promotional Video

Patient Experience Conference 2012 was held April 25-27 in Fort Worth, Texas.

> Program

> Opening Video

> Photos

Patient Experience Conference 2011 was held on April 13-15 in Dallas, Texas.

> Program

> Opening Video

> Photos

We are also excited to provide content from our past conferences as a resource to all guests. The following presentations are available to download:

CONFERENCE 2010

Jayne Felgen, President, Creative Health Care Management

A Case Study: Relationship-Based Care
Matt Marchbanks - General Manager, Sodexo

Engaging Consumers through Social Media
Rachelle Montano - Vice President, Consulting Operations, Greystone.net

Creating Exceptional Patient and Family Experiences
Nicole Nicoloff - Director, Exceptional Patient and Family Experiences, Community Health Network

Best Practices in Campaign Marketing and Understanding ROI
Peggy Mika - Director of Marketing Communications, Christiana Care Health System

Going Social: How Alegent Health Integrated Social Media into Its Communication Strategy
Meagan O'Dea - Marketing Strategist & Jennifer Homann - Communications Specialist, Alegent Health

Customer Experience - A Generational Perspective
Michael Howe - Former CEO of Minute Clinic

Branding - Full Circle Engagement with your Consumer
Virginia Rose - Vice President Strategy and Operations, Presbyterian Dallas Hospital

PEAK: How Great Healthcare Companies Get Their Mojo from Maslow
Chip Conley - Author of PEAK, CEO of Joie de Vivre

CONFERENCE 2009

Leadership and the Customer Experience
Chuck Lauer - Author, Motivational Speaker and Former Publishing Director of Modern Healthcare

Best Practices in Customer Services from Foreign Healthcare Providers
David G. Vequist IV, Ph. D. - Founder and Director Center for Medical Tourism Research

Improving the Patient Experience
Dudley Abbe - SVP Patient Experience, Sodexo Health Care
Natalie Sellers - Director of Communications - Marketing & Service Excellence, Parrish Medical Center

Leveraging the Internet: Connections Count
Jan Rutherford - SVP Sponsorship & Advertising, HealthGrades

Managing the Patient Experience Across the Patient Continuum
Kristin Baird, RN, BSN, MHA - Baird Consulting

Understanding Patient Satisfaction Reporting in the Era of HCAHPS
Robert J. Ogden - Consultant, HealthStream Research