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Patient Experience Conference 2018 - Keynotes
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April 16-18, 2018 • Hyatt Regency Chicago • Chicago, Illinois

Why Attend

Keynote Speakers

We are excited to announce our Conference 2018 Keynote line-up to include inspiring keynotes and insights from two PX panels representing patient and family and executive leadership voices.

Through our keynotes and broad cross-section of conference breakout sessions, The Beryl Institute Patient Experience Conference provides the most comprehensive learning opportunity for leaders and practitioners committed to improving the patient experience.

 Monday, April 16 - 2:00PM
Former Lead Solo Pilot, US Navy Blue Angels

John is a former lead solo pilot of the Blue Angels, a Sloan Fellow at Stanford School of Business, a gratitude guru and an expert in the how of High Performance teams. His exciting, rare journey inspires awe, triggering audiences to take action and rethink what they believe is possible. John employs those intense realities as a metaphor to motivate teams and individuals to reach their highest potential while empowering organizations to sustain excellence under dynamic change.

 Tuesday, April 17 - 8:30AM
EXECUTIVE PANEL: A Dialogue on Patient Experience
Insights from healthcare executive senior leaders
  • Kevin Churchwell, MD, Executive Vice President, Health Affairs and Chief Operating Officer, Boston Children's Hospital
  • Michael Dowling, President and CEO, Northwell Health
  • Georgina Garcia, RN, MS, Executive Director of Kaiser, Permanente, West Los Angeles Medical Center

This plenary panel brings together a group of rich and diverse leadership perspectives working to address excellence in patient experience as they lead their healthcare organizations. In an interactive discussion, we will explore their commitments and aspirations, challenges and opportunities, strategies and lessons learned on their respective journeys. As we learn from the reflections of leaders, we look to glean new insights and potential practices and bring back tangible lessons and practical stories that will both inform and inspire our own patient experience journeys.

 Tuesday, April 17 - 1:30PM
PATIENT & FAMILY PANEL: A 360 Degree View of Patient Experience
Multidimensional perspectives from patient/family and care provider experiences
  • Aaron Holliday, Student, Son and Spina Bifida Patient
  • Erika Holliday, Mother, Patient Advocate and past President of the Ann and Robert H. Lurie Children’s Hospital Family Advisory Board
  • Ann & Robert H. Lurie Children's Hospital of Chicago:
    • Rebecca Boudos LCSW, Chronic Illness Transition Specialist and Social Worker
    •  Barbara Burke MA, LPC, Senior Director, Patient-Family Experience
    • Elizabeth B. Yerkes MD, Attending Physician Urology, Director of Neuro-urology

Presenters will explore the opportunities and successes learned via this lifelong journey and hear from those providing care and leading organization efforts as they offer what they hoped to achieve, committed to and were challenged by in addressing the experience on this healthcare journey. This interactive session will help reinforce the concept that every patient has a story and explore the complexities and potential found in the diverse voices and perspectives that come to bear in ensuring the best in experience. We invite participants to use this opportunity to reflect on the complex and comprehensive nature of the human experience in healthcare, come prepared to engage the panel in conversation and look for those ideas that will help to strengthen your own actions.

 Wednesday, April 18 - 10:30AM
Author & CBS Contributor

Lee knows that life can change in an instant. One minute, you’re a successful freelance writer and businesswoman, mother of four children, and wife of Bob Woodruff, the newly appointed co-anchor of ABC’s World News Tonight. The next minute, your life turns upside down when your husband is severely wounded in a roadside bomb attack in Iraq. A testament to strength and grace during life's many challenges, Lee conveys a message of love, healing and an understanding that we’re all fighting our own battle.




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