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Patient Experience Case Studies
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Take a unique inside glimpse into the opportunities and challenges healthcare organizations face in addressing the patient experience.

Our ongoing case study series offers an exclusive look into current healthcare efforts, presented as both an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. If you have a case study you would like to share please contact us.

Get access to our latest case studies quicker by subscribing to the Patient Experience Monthly – The Beryl Institute’s digital newsletter. Delivered conveniently to your inbox, each edition of PE Monthly also includes our Member Spotlight feature, our On The Road series and helpful previews and recaps of Institute events. Subscribe today.


Latest Case Study

Mercy Health System on Maine

Reducing Readmissions through a Patient Self-Assessment Tool
Identifying Key Non-Clinical Issues Early After Admission
Mercy Health System of Maine
Portland, Maine

Mercy Health System of Maine has been working to find ways to continuously improve readmissions rates and target efforts towards discharged patients at high-risk for "bouncing back.” In an effort to address non-clinical factors contributing to patient readmissions, the cardiology department at Mercy Hospital piloted a patient self-assessment tool, the Patient Performance Enhancement Tool (PET). The results for the cardiology patients who participated in the pilot showed readmission rates that were two percent lower than the patients who did not participate.


Past Case Studies

OSF St FrancisIncreasing Patient Survey Responses to Improve Patient Satisfaction Scores
OSF Saint Francis Medical Center
Peoria, Illinois

Gordon HospitalFinding the Value in Leadership Rounding to Improve the Patient Experience
Cape Gordon Hospital
Calhoun, Georgia


Connecting with Patients, Staff and Community through a CEO Blog
Cape Coral Hospital
Cape Coral, Florida

Addressing Parking Challenges to Improve the Patient Experience
Southeastern Regional Medical Center
Lumberton, North Carolina


Teamwork, Communication, Safety Culture and the Patient Experience: What’s the Connection?
Elmhurst Memorial Healthcare
Elmhurst, Illinois

Recording Discharge Instructions to Improve Patient Compliance and Satisfaction
Cullman Regional Medical Center
Cullman, Alabama


Improving Patient Experience and Satisfaction by Extending Our Lines of Communication After Discharge
Banner Thunderbird Medical Center
Glendale, Arizona

Changing the Approach to Patient Interaction
Palisades Medical Center
North Bergen, New Jersey

 


Improving Physician-Patient Communication
Regions Hospital
St. Paul, Minnesota

Implementing Tactics to Address Hospital Quietness
The Ohio State University Wexner Medical Center
Columbus, Ohio


Improving Patient Satisfaction with Bedside Barcode Scanning
Duke Raleigh Hospital
Raleigh, North Carolina

Addressing the HCAHPS Domains: Communication about Medications and Pain Management
Cabell Huntington Hospital
Huntington, West Virginia


Emergency Department Increases Patient Satisfaction with Real-time Patient Feedback Technology
Buffalo Hospital
Buffalo, Minnesota

Improving Communication with Nurses
Bayshore Medical Center and East Houston Regional Medical Center
Houston, Texas


Creating a Patient and Family Advisory Council
BJC HealthCare
St. Louis, Missouri

Developing the Case for Concierge Care
Meridian Heath
Neptune, New Jersey


Transforming Care at the Bedside through the Reduction of Noise
St. Francis Hospital
Federal Way, Washington

Using Life Stories to Create a "Wow" Experience
CGH Medical Center
Sterling, Illinois


Transforming Patient-Centered Care in Oncology
UC Irvine Healthcare
Orange, California

Understanding How Culture and Leadership Influence Patient Experience Outcomes
Banner Health
Phoenix, Arizona


Improving Medication Communication
NCH Healthcare System
Naples, Florida

Managing Information Shared at Admission
University Hospitals
Cleveland, Ohio

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