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Patient Experience Case Studies
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Case Studies offer an exclusive look into current healthcare efforts, presented as an opportunity to learn from others as well as a spark for further ideas on how we can work to improve the patient experience. Contact us to inquire about sharing a case study from your organization.

Latest Case Study


Building Skills for Communicating with Compassion and Caring
Southeastern Health engaged in a process to break through barriers to achieve further improvement in the patient and family experience by building skills for communicating with compassion and caring in their strategy. As a result of addressing communication skills with their leaders, Southeastern Health experienced a 50% decrease in their grievance rate and an increase in CAHPS scores.

 

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