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Patient Experience Conference 2014 - Keynotes
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April 7-9, 2014
Swissotel Chicago
Chicago, Illinois
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Keynote Speakers

We are excited to introduce our Conference 2014 Keynote line-up. Through our keynotes and broad cross-section of conference breakout sessions, The Beryl Institute Patient Experience Conference provides the most comprehensive learning opportunity for leaders and practitioners committed to improving the patient experience.

Bertice Berry
Chronicling the Journey to Wellness in the Eyes of the Family

Bertice Berry is a talk show host, comedian, best-selling author, and speaker who combines her skills as a sociologist and researcher with comedy to create a unique angle on healthcare topics. During her more than 20 years as an entertainer, she has gained much recognition for her work, winning the National Comedian of the Year Award, Campus Lecturer of the Year, and Campus Entertainer of the Year. Despite her honors and achievements, Berry is most proud of becoming an "instant mother” to her five adopted children. Dr. Berry will take those in attendance on her family’s journey through the last months of her mother’s life, confirming the wonder of modern healthcare and those who provide that care.

Rhonda Anderson, RN, DNSc, FAAN, FACHE
Engaging Patients in Care is about More than being Nice

Rhonda Anderson is Chief Executive Officer of Cardon Children’s Medical Center in Mesa, Arizona. She is a Fellow in the American Academy of Nursing and the American College of Healthcare Executives. She served as the Joint Commission Commissioner for nine years and on the American Hospital Association Board of Trustees for three years. Rhonda was named Arizona Business Magazine’s 2012 Healthcare Leadership Award "Hospital Executive of the Year” and one of their "Fifty Most Influential Women in Arizona Business.” She believes transitioning from an illness-based system of care to a health-based model of care will transform the role of the passive patient to an active, engaged user of the health care system. This session will describe this transformation and how user engagement must be a part of our models of care.
Dr. Joseph Michelli
Patient Experience Excellence – The Balancing Act of Why and How

Joseph A. Michelli, Ph.D., is a New York Times #1 bestselling author and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. As an author of books about world class experience providers both inside and outside of healthcare, he has noticed that healthcare organizations often underestimate their strengths when it comes to delivering extraordinary service. With much discussion centered on elevating patient experiences, the foundational assets of healthcare often are overlooked. In this presentation, he will discuss how we can move beyond the need to move scores and leverage basic experience principles to create cultures that foster extraordinary experiences.
Brian Boyle
Through the Eyes of the Patient: The Brian Boyle Story

Brian Boyle was in a horrific car crash in 2004 that left him in a medically-induced coma for two months. He lost 100 pounds and doctors predicted he might never walk again. Just three years later, Boyle staged what many consider to be one of the greatest comebacks in sports history when he crossed the finish line at the Hawaii Ironman Competition. He has competed in many athletic events since and has been featured by Men’s Health Magazine, The Today Show and ESPN for his incredible story. Brian published his first book in 2009 and in 2010 made a blood donation at the hospital that brought him back to life. His journey of courage and determination has touched the hearts of many and his story and the message it carries has been celebrated around the world.

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